topic Re: Connected without Internet in Broadband https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4975212#M484819 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384253">@Robert168</a>&nbsp;</P> <P>When it happens next then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 04 May 2025 11:10:45 GMT caesarome 2025-05-04T11:10:45Z Connected without Internet https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4975143#M484790 <P>The Internet keeps dropping recently, sometimes this is fixed by turning the hub on and off but not always. It is becoming an issue as we work from home.</P> Sun, 04 May 2025 09:56:58 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4975143#M484790 Robert168 2025-05-04T09:56:58Z Re: Connected without Internet https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4975212#M484819 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384253">@Robert168</a>&nbsp;</P> <P>When it happens next then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 04 May 2025 11:10:45 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4975212#M484819 caesarome 2025-05-04T11:10:45Z