https://helpforum.sky.com/t5/Broadband/Wifi-outage/m-p/4975016#M484735 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384144">@Jicinttamyhill2</a>&nbsp;</P> <P>As customers like you we can't give any estimation on when it'll be fixed I'm afraid.&nbsp;<BR /><BR />In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.&nbsp;<BR /><BR />This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when Sky are notified of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland. <BR /><BR />As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.</P> Sun, 04 May 2025 04:25:07 GMT Daniel0210 2025-05-04T04:25:07Z https://helpforum.sky.com/t5/Broadband/Wifi-outage/m-p/4975008#M484729 <P>2 days with no wifi down to sky wifi outage in my area. Anyone know what I can do and how much longer will this affect me? Will I Get reimbursed for this?&nbsp;</P> Sat, 03 May 2025 22:57:22 GMT https://helpforum.sky.com/t5/Broadband/Wifi-outage/m-p/4975008#M484729 Jicinttamyhill2 2025-05-03T22:57:22Z https://helpforum.sky.com/t5/Broadband/Wifi-outage/m-p/4975016#M484735 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384144">@Jicinttamyhill2</a>&nbsp;</P> <P>As customers like you we can't give any estimation on when it'll be fixed I'm afraid.&nbsp;<BR /><BR />In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.&nbsp;<BR /><BR />This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when Sky are notified of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland. <BR /><BR />As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.</P> Sun, 04 May 2025 04:25:07 GMT https://helpforum.sky.com/t5/Broadband/Wifi-outage/m-p/4975016#M484735 Daniel0210 2025-05-04T04:25:07Z