topic Re: Slow broadband speeds in Broadband

Slow broadband speeds

Smyths1 — Thu, 01 May 2025 06:35:01 GMT

W have been having issues with our Puck connecting, and when I run a speed test it averages at 45mbs, we are used to getting close to 7/800mbs. Router has been restarted several times.

Re: Slow broadband speeds

Highlinder — Thu, 01 May 2025 06:45:52 GMT

@Smyths1 When you are running the speed tests are these being done via a device that is hardwire connected (ethernet cable) or is this all being done via a device on Wi-Fi?

Re: Slow broadband speeds

Smyths1 — Fri, 02 May 2025 11:15:56 GMT

Hi there All done via WiFi, as before when we had the higher speeds. Nothing has changed in the environment of the house but speeds have drastically reduced.

Re: Slow broadband speeds

Highlinder — Fri, 02 May 2025 13:01:55 GMT

@Smyths1 Do you have a blck or white router from Sky?

Re: Slow broadband speeds

Smyths1 — Sat, 03 May 2025 16:55:27 GMT

We have a White router

Re: Slow broadband speeds

Highlinder — Sat, 03 May 2025 20:27:49 GMT

@Smyths1 Have yo uasked Sky for a loan of booster(s) pods to help with the coverage for your Wi-Fi throughout the property?

Re: Slow broadband speeds

Smyths1 — Sat, 03 May 2025 20:40:30 GMT

No I haven't how do I di that?

Re: Slow broadband speeds

TimmyBGood — Sat, 03 May 2025 20:47:52 GMT

@Smyths1

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.