topic Re: Incoming telephone line in Broadband

Incoming telephone line

Lou156 — Sat, 03 May 2025 08:24:43 GMT

My roofer needs to cut my over head telephone line coming in from the telegraph pole on the street to finish my roof, would this impact my internet/wifi? Do I need it anymore? And who would I contact to reattach back to the house if I need to?

Can't seem to find any information on whether I need it or not now days.

Re: Incoming telephone line

TimmyBGood — Sat, 03 May 2025 09:49:00 GMT

@Lou156 wrote:

My roofer needs to cut my over head telephone line coming in from the telegraph pole on the street to finish my roof,

Note that doing so is essentially illegal.

would this impact my internet/wifi?

Unless you have another connection, then yes.

Do I need it anymore?

Domestic terrestrial broadband requires either copper cable or optical fibre arriving at the address.

And who would I contact to reattach back to the house if I need to?

Sky would book Openreach (in the UK) who won't be happy about repairing intentional damage inflicted on their network.

Can't seem to find any information on whether I need it or not now days.

Unless you are using cellular data or something exotic like satellite broadband then a cable is still required.

Re: Incoming telephone line

TimmyBGood — Sat, 03 May 2025 09:36:25 GMT

@Lou156

Note that where broadband over copper (ADSL, FTTC and G.fast) has been replaced by broadband over fibre (FTTP) then the copper line is redundant but the fibre optic cable may also be arriving overhead and so care is still required to identify which is the relevant connection.

It's also not legal to cut even a redundant line at a property if it then falls into public space from the pole.

Re: Incoming telephone line

Lou156 — Sat, 03 May 2025 09:52:37 GMT

Thanks for your reply. How would I know if it arriving over head or underground, whether the cable is redundant or not?

They will not be letting it fall.. it needs moving a meter to the left that's all. Do you think we could move it with our disturbance? Then await bt

I've contacted bt but they don't have a fast response time and my roof is open. And sky don't seem to have any information on it.

Re: Incoming telephone line

Lou156 — Sat, 03 May 2025 10:08:42 GMT

Sorry I do think it's in use because we have a junction box on it to the house that we've had installed once apon a time.

So we are just going to move it for the time being and then I'll have to wait patiently for sky and bt to come and apply it in its new correct position in the near future.

Thanks for your help.

Re: Incoming telephone line

TimmyBGood — Sat, 03 May 2025 14:33:47 GMT

@Lou156 wrote:

I've contacted bt but they don't have a fast response time and my roof is open.

In this context 'BT' is an ISP in competition with Sky, and so irrelevant to the situation.

Openreach Limited is wholly owned by BT Group, but has to provide service to all ISPs equally. Typically Openreach doesn't enter into direct conversation with householders.