topic Re: Broadband connection in Broadband

Broadband connection

_Nicky — Sat, 03 May 2025 12:37:13 GMT

Hi we had broadband activated yesterday the 2nd May but no engineer came out to us to connect it we still haven't got no Internet with it we are a little confused as to what is happening

Re: Broadband connection

caesarome — Sat, 03 May 2025 12:45:13 GMT

@_Nicky

If your activation day was yesterday then from what you have said it might not have happened for some reason so it is worth you calling Sky so that they can look into this for you.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Broadband connection

_Nicky — Sat, 03 May 2025 12:56:35 GMT

Ok thankyou it's strange how nothing is happening but yet the WiFi is on there's no number showing for me to call

Re: Broadband connection

_Nicky — Sat, 03 May 2025 13:05:02 GMT

Hi ive just tried to call and not getting through its the stupid woman talking I had to speak but still just gave me a link that's no good just need to speak with customer service please

Re: Broadband connection

peter-marlow+1966 — Sat, 03 May 2025 13:57:16 GMT

Call again and when the automated message says we have sent you a link would you like to use it say no and after going through security about your account you will get to speak to an advisor about your problem

Re: Broadband connection

_Nicky — Sat, 03 May 2025 14:03:28 GMT

It's all sorted now I did it through the online community chat very helpful to we have an engineer coming Monday the 5th

Re: Broadband connection

JimM1 — Sat, 03 May 2025 15:35:06 GMT

@_Nicky Working on the Bank Holiday, double the time, double the attention!