topic Re: Wi-Fi in Broadband

Wi-Fi

CamG — Fri, 02 May 2025 16:12:33 GMT

The signal/connection is so bad that even trying to watch a film on 2 tvs is impossible. Both rooms the movies buffer

Re: Wi-Fi

peter-marlow+1966 — Fri, 02 May 2025 16:35:47 GMT

What is your broadband speed, are you watching on sky q sky stream or sky glass tv, to find out what speed you are getting to each device open the Netflix app go to get help click on that, and go to check my network connection run that and that will tell the speed that each device that has it on is receiving, you may need a wifi booster,or you may need to upgrade your broadband to a faster speed

Re: Wi-Fi

Highlinder — Fri, 02 May 2025 19:40:34 GMT

@CamG Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.