https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974284#M484473 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4383610">@Leah66</a>&nbsp; Have you just joined Sky or has this just happened out of the blue on Wi-Fi connection?</P> Fri, 02 May 2025 19:38:45 GMT Highlinder 2025-05-02T19:38:45Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974281#M484470 <P>I am unable to connect my mobile device and use social like Snapchat WhatsApp etc and only have web browser connection&nbsp;</P> Fri, 02 May 2025 19:36:12 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974281#M484470 Leah66 2025-05-02T19:36:12Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974284#M484473 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4383610">@Leah66</a>&nbsp; Have you just joined Sky or has this just happened out of the blue on Wi-Fi connection?</P> Fri, 02 May 2025 19:38:45 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974284#M484473 Highlinder 2025-05-02T19:38:45Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974286#M484474 <P>Well I've just paid my first bill since joint now and sky broadband and this has only started from early hours of the morning about 8am</P> Fri, 02 May 2025 19:40:16 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974286#M484474 Leah66 2025-05-02T19:40:16Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974290#M484476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4383610">@Leah66</a>&nbsp; Can you login to your account and go to broadband and talk, scroll down to broadband shield and if it is on the default setting of PG-13 can you change it to 18+ and apply the changes to see if this helps?</P> Fri, 02 May 2025 19:42:44 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/4974290#M484476 Highlinder 2025-05-02T19:42:44Z