topic Re: Full fibre installation in Broadband

Full fibre installation

DJK — Fri, 02 May 2025 15:29:42 GMT

Had installation this morning and was originally told by Sky they would run the cable to where ever my router was then put the small box next to it to connect it to router which would make sense right? wrong he installed the small box on the inside of my kitchen wall then took my router from hallway which was best place to give good signal to whole house and plugged my router into the small box he mounted in kitchen now my signal has dropped out in rooms which I use it most come on gotta do better this is unacceptable my speed might be improved but what good is that if my signal is terrible huh...

Re: Full fibre installation

DJK — Fri, 02 May 2025 15:34:18 GMT

Oh yeah forgot not just anywhere in kitchen but right next to my freaking cooker and only a a foot or so from my kitchen sink lovely spot...

Re: Full fibre installation

JimM1 — Fri, 02 May 2025 15:39:14 GMT

@DJK Why did you not stop the installation? That is quite within your rights, and sounds from your posting that you already new this was going to happen and turn pear shaped or a i wrong with that assumption.

Re: Full fibre installation

peter-marlow+1966 — Fri, 02 May 2025 16:10:24 GMT

I had my full fibre broadband installed last year, talked to the open reach engineer before he started the installation and put the optical network terminal box in the place i asked for, in my living room

Re: Full fibre installation

TimmyBGood — Fri, 02 May 2025 17:25:05 GMT

@DJK wrote:

was originally told by Sky they would run the cable to where ever my router was then put the small box next to it to connect it to router

I'm afraid that wasn't correct information from Sky: there's absolutely no guarantee that an ONT can be located wherever the customer prefers, because there are inherent limitations in both the length of the optical pigtail and the route it can follow.

Re: Full fibre installation

peter-marlow+1966 — Fri, 02 May 2025 16:28:39 GMT

I just told you what happened to me i was not giving it as that is what should have been done for this person, but may be they should have spoken with the engineer to see what their options might have been before the installation was done,as i said for my o n t box to go in my living room, because the telephone poll is out the back of my house and across the road he had to bring the fibre optic cable half way around the house before connecting it to the grey box outside and then running the rest of the cable from the grey box outside the house to the point where it entered the living room to the o n t box

@DJK wrote:
Had installation this morning and was originally told by Sky they would run the cable to where ever my router was then put the small box next to it to connect it to router which would make sense right? wrong he installed the small box on the inside of my kitchen wall then took my router from hallway which was best place to give good signal to whole house and plugged my router into the small box he mounted in kitchen now my signal has dropped out in rooms which I use it most come on gotta do better this is unacceptable my speed might be improved but what good is that if my signal is terrible huh...

Re: Full fibre installation

peter-marlow+1966 — Fri, 02 May 2025 16:30:27 GMT

You don't ask you don't know, or possibly get

Re: Full fibre installation

Sayek — Mon, 05 May 2025 08:56:52 GMT

I had new ONT installed couple days ago by 2 contractors.

You should not leave these guys alone for 5min but supervise the install. The CSP fitter was fine but the ONT fitter gave me some headache. I pulled my Virgin Media cable out the wall and requested use the existing hole, but the engineer insists on a new hole location but eventually agreed..Why would I want another silly hole drilled on the wall🙄

Then more drama with ONT loaction. I wanted ONT fitted on a wall bracket so the cable entry is behind the ONT. I purchased the bracket online to fit over a spare 25mm flush metal box. The bracket was designed for the ONT but the engineer looked confused with the wall braket and wanted to fix 1m away and clip fibre on skirting....did agree eventually after 5min chat. My TV cabinet is next to the ONT so all the power sockets, Sky Q and router tucked away there via extention lead.

If I was not home and left my wife to agree to the engineers..would have been a mess.

I purchased the ONT bracket from this company for £6 and free delivery if that helps anyone with future install. Just email the company and they will do free postage code. They sell for both Nokia and Adtran version.

https://optservices.co.uk/blogs/news/new-product-launch-ont-shroud

https://optservices.co.uk/products/ont-shroud

moderator Notes: removed personal details

Re: Full fibre installation

Anonymous — Sat, 03 May 2025 09:04:45 GMT

I'm led to believe, by someone in the trade, that this is what OR installers are now using anyway.

My only concern is that, by it's very nature, this would require the old copper line disconnecting before the fibre is proven to be up and running properly.

Re: Full fibre installation

Sayek — Sat, 03 May 2025 11:16:12 GMT

I don't know if the bracket is standard but that engineer looked completely lost when he saw this and wanted to secure the ONT on different location using the 2 rear screws.

Re: Full fibre installation

Anonymous — Sat, 03 May 2025 11:21:47 GMT

I believe it's very new even to OR. I suspect sub-contractors haven't been updated yet.

Bottom of message 8 here: https://community.bt.com/t5/BT-Fibre-broadband/Openreach-Mater-socket-5C-cable/m-p/2432637#M360308

Re: Full fibre installation

JimM1 — Sat, 03 May 2025 11:29:59 GMT

@Sayek You really want to start blanking or obscuring your information that you are posting up!

Re: Full fibre installation

Sayek — Sat, 03 May 2025 11:37:08 GMT

Yeah it could be new in the field. But I like to be prepared and got the bracket in advance 😀..and good thing I did because that engineer was clueless.

I removed the copper cables about 5 years for Virgin media. I had no plans to use FTTC 35Mbs again. But I took a risk by remove the Virgin Media cable to fit the fibre using that same hole, but lucky FTTP connection was fine before they left. Virgin Media was using Coaxial cable, no plans to go back to them 😊

https://www.ispreview.co.uk/talk/threads/new-openreach-ont-shroud.43398/

Re: Full fibre installation

Sayek — Sat, 03 May 2025 11:38:25 GMT

Only thing is that serial number on the ONT, can anyone do much with that? 😮

Re: Full fibre installation

JimM1 — Sat, 03 May 2025 11:39:52 GMT

@Sayek And all the other!

Re: Full fibre installation

Anonymous — Sat, 03 May 2025 11:40:13 GMT

Theoretically, as it is used to authenticate the ONT...but I'm damned if I can read it.

Re: Full fibre installation

Sayek — Sat, 03 May 2025 11:42:50 GMT

But can someone hack into my network and spy on my browser 😬

Re: Full fibre installation

Anonymous — Sat, 03 May 2025 11:47:55 GMT

As I said, theoretical and lot more difficult to implement than most people think.

It's not a good idea to avertise things like house address, public IP, MAC addresses, phone numbers etc. as a matter of principle, though. You never know who might be reading it.

Re: Full fibre installation

JimM1 — Sat, 03 May 2025 11:48:05 GMT

@Anonymous You want me to tell you exactly what the serial number is!

Re: Full fibre installation

Anonymous — Sat, 03 May 2025 11:50:20 GMT

Oh, I'll take your word for it. I'm not arguing with you.

You must have a much better monitor than me, Ha Ha.