https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973980#M484392 <P>If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Fri, 02 May 2025 11:43:53 GMT Daniel0210 2025-05-02T11:43:53Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973948#M484381 <P>Hi my wifi has all of the sudden disconnected. No lights on anything. I'm working from home and need this urgently back up and running. Thanks</P> Fri, 02 May 2025 10:48:15 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973948#M484381 Nicola1510 2025-05-02T10:48:15Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973960#M484386 <P>Mine has dropped too yet the broadband check is stating there are no issues ! The mind boggles&nbsp;</P> Fri, 02 May 2025 11:03:56 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973960#M484386 Glaw1986 2025-05-02T11:03:56Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973979#M484391 Mine is the same! Fri, 02 May 2025 11:41:21 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973979#M484391 20Em 2025-05-02T11:41:21Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973980#M484392 <P>If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Fri, 02 May 2025 11:43:53 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4973980#M484392 Daniel0210 2025-05-02T11:43:53Z