topic Re: Deadzone in my office in Broadband

Deadzone in my office

stokes32 — Wed, 12 Mar 2025 08:37:06 GMT

I am having issues with my sky hub. I have it in my office where i do all my work and on random days the wifi speed just completely falls off a cliff making it unuseable in the office. Itll continue to work everywhere else in the house apart from that room. It is particularly bad with my laptop, but i know its not a laptop issue as it works as soon as i come downstairs. I have tried moving the hub and that sometimes works but just seems to be completely random. It is starting to effect my ability to conduct my work and i will have to move providers unless i can resolve it. Any suggestions?

Re: Deadzone in my office

Tom-W19 — Thu, 13 Mar 2025 08:39:09 GMT

Hi @stokes32

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Deadzone in my office

stokes32 — Fri, 02 May 2025 09:07:55 GMT

Hi there,

I am having issues with this again. Please could i have a private chat.

Re: Deadzone in my office

Daniel0210 — Fri, 02 May 2025 09:30:38 GMT

@stokes32

What was the outcome of the original escalation chat?

Re: Deadzone in my office

stokes32 — Fri, 02 May 2025 09:36:53 GMT

The outcome remained open as the porblem stopped. But it has started again and has become significantly worse.

Re: Deadzone in my office

Daniel0210 — Fri, 02 May 2025 09:38:55 GMT

@stokes32
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Deadzone in my office

Mr+Flibbles+86 — Fri, 02 May 2025 10:17:40 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.