topic Re: Connected without Internet in Broadband https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4973579#M484265 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4382916">@Capy123</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 01 May 2025 18:24:01 GMT caesarome 2025-05-01T18:24:01Z Connected without Internet https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4973547#M484258 I have just joined sky broadband and plugged everything in. Start date was yesterday and all lights are on green. Only get the message connect without Internet. What is the problem? Thu, 01 May 2025 17:36:39 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4973547#M484258 Capy123 2025-05-01T17:36:39Z Re: Connected without Internet https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4973579#M484265 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4382916">@Capy123</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 01 May 2025 18:24:01 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-Internet/m-p/4973579#M484265 caesarome 2025-05-01T18:24:01Z