topic Re: No Internet connection in Broadband

No Internet connection

MAPPLEBECK34 — Thu, 01 May 2025 16:22:15 GMT

I've no Internet connection to my phone or laptop. I've checked on your checker and it says Internet is fine can you help

Re: No Internet connection

caesarome — Thu, 01 May 2025 16:29:57 GMT

@MAPPLEBECK34

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No Internet connection

Jade418 — Thu, 01 May 2025 16:30:20 GMT

Mine is showing the same hopefully someone can help

Re: No Internet connection

Cc14 — Thu, 01 May 2025 17:31:09 GMT

I have no connection either !!

Re: No Internet connection

caesarome — Thu, 01 May 2025 18:25:01 GMT

@Jade418 @Cc14

Did you run the line tests ?