topic Re: Router has stopped working in Broadband

Router has stopped working

Hayley123643 — Thu, 01 May 2025 14:55:04 GMT

Our router has gone off, there are no lights and we can't connect anything to the internet

Re: Router has stopped working

caesarome — Thu, 01 May 2025 15:02:51 GMT

If the power light isn't lit either than try unplugging it for a few minutes before plugging it back in and wait a further few minutes to see if it will then load up.

Re: Router has stopped working

Hayley123643 — Thu, 01 May 2025 15:04:02 GMT

We’ve tried that a few times and no lights

Re: Router has stopped working

caesarome — Thu, 01 May 2025 15:25:50 GMT

@Hayley123643

All you can do now is to call Sky to speak to them about this:

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.