Loss of service

Dec2000 — Thu, 01 May 2025 11:49:21 GMT

Haf a service 1 day and now no broadband until engineer visit exchange problem outside my home not happy

Re: Loss of service

Daniel0210 — Thu, 01 May 2025 11:52:21 GMT

@Dec2000 wrote:
and now no broadband until engineer visit exchange problem outside my home

@Dec2000
In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

topic Loss of service in Broadband

Loss of service

Re: Loss of service