Internet issues

Dllw — Thu, 01 May 2025 09:55:47 GMT

We have had sky glass and broadband Iver a year in this property, however 2 weeks ago the sky glass started with issues we thought was the tv. As it kept spooling, and saying waiting for program to load. And when it finally came on it played and then screen went black, but you could still hear it. They have since replaced tv, but problem persists. So it must be Internet, I have reset it on the back several times, to no avail. Sky my app, tester says all good no issues!!, I have phoned sky and the are sending a different router out and increasing speed. But I can't see how that will fix the issue?? As on the screen tester there seems not to be a problem. But it is also affecting our mobile phones.

Would appreciate any help. Also no not in a cabinet or near other devices.

Re: Internet issues

caesarome — Thu, 01 May 2025 11:16:10 GMT

@Dllw

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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Internet issues

Re: Internet issues