topic Re: Sky WiFi keeps dropping in Broadband

Sky WiFi keeps dropping

mbafriend — Thu, 01 May 2025 08:21:48 GMT

My WiFi keeps dropping but sky tests say everything is fine.. can anyone advise please?

Re: Sky WiFi keeps dropping

caesarome — Thu, 01 May 2025 08:57:21 GMT

Not sure what test you ran so if you haven't yet then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.
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Re: Sky WiFi keeps dropping

mbafriend — Thu, 01 May 2025 09:20:56 GMT

Thank you

I have ran more tests and finally sky have confirmed there is an issue outside my property and an engineer has been arranged to visit