topic Re: BT Openreach socket damaged in Broadband https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973046#M484094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3428605">@Pr00psy</a>&nbsp;you need to talk to Sky in the first instance they will either get one of their own engineers out or book an Openreach engineer. There is likely to be a cost but you will have to talk to Sky to gind out how much moving a master socket is £150 from memory.</P> Thu, 01 May 2025 09:03:40 GMT Chrisee 2025-05-01T09:03:40Z BT Openreach socket damaged https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973028#M484090 <P>Hi Folks.&nbsp; I think I may know the answer but just wanted to reach out and check.&nbsp; Son knocked the BT Openreach socket off the wall and it is hanging on by a thread.&nbsp; Broadband is still working but, fearing further damage, I'm looking to get it secured.</P><P>Should I contact BT Openreach direct? Any idea of the costs involved?</P><P>Thanks for your advice.</P> Thu, 01 May 2025 08:53:26 GMT https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973028#M484090 Pr00psy 2025-05-01T08:53:26Z Re: BT Openreach socket damaged https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973046#M484094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3428605">@Pr00psy</a>&nbsp;you need to talk to Sky in the first instance they will either get one of their own engineers out or book an Openreach engineer. There is likely to be a cost but you will have to talk to Sky to gind out how much moving a master socket is £150 from memory.</P> Thu, 01 May 2025 09:03:40 GMT https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973046#M484094 Chrisee 2025-05-01T09:03:40Z Re: BT Openreach socket damaged https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973049#M484096 <P>Openreach don't deal with the public directly.&nbsp; Their customer is Sky, so you will have to go through Sky customer services.</P> Thu, 01 May 2025 09:04:04 GMT https://helpforum.sky.com/t5/Broadband/BT-Openreach-socket-damaged/m-p/4973049#M484096 Anonymous 2025-05-01T09:04:04Z