topic Re: Slow gigafast after upgrade in Broadband

Slow gigafast after upgrade

Axel905 — Sat, 07 Dec 2024 15:17:48 GMT

I read a recent post where a gigafast subscriber described upgrading from ultra fast to gigafast and they experienced poor speeds. I have exactly the same situation, but my speeds are even worse.

We upgraded from Sky Broadband Ultrafast Plus to Full Fibre Gigafast a few weeks ago and both the wifi and ethernet connections are much slower than advertised. The My Sky app reports no faults with the service and a speed of around 610Mb/s; ie just above the minimum guarantee. We have been told our line supports 800-950mb/s, but every MySky test shows way below, just scraping over the 600md/s or dropping below for a day or so.

When I have run speed tests on various other websites, the download speed come back at around 150Mb/s over ethernet and around 100Mb/s over wifi. I have tried resetting the router, a Sky SR203, but the speeds remain the same. I got these speeds on ultrafast, the only difference being that the MySky app used to show 500mb/s upload when I was ultrafast, so it's starting to feel like the upgrade has done very little.

Any advice would be much appreciated.

Re: Slow gigafast after upgrade

TimmyBGood — Sat, 07 Dec 2024 15:38:23 GMT

@Axel905 wrote:

We have been told our line supports 800-950mb/s

An Openreach optical fibre should always be capable of supporting multi-gigabit connection: it's the hardware at each end which is the current limiting factor.

https://www.ispreview.co.uk/index.php/2024/02/openreach-confirm-uk-launch-of-1-8gbps-and-1-2gbps-fttp-tiers.html

Re: Slow gigafast after upgrade

Anonymous — Sat, 07 Dec 2024 16:27:04 GMT

The fact is that Gigafast is a waste and overkill for most people as most devices can't make use of anywhere near that. Eg most streaming devices only require around 30Mbps. It sounds like you have the black hub 4 also which is WiFi 5, and so can't exceed 600 Mbps over WiFi.

If you have Sky Q, then the speeds reduce further as the max speed from Q hotspots can be as low 150 Mbps.

The main benefit of faster broadband is not necessarily about speed but about available bandwidth, meaning more devices can be used simultaneously without grinding the network to a standstill.

Re: Slow gigafast after upgrade

Axel905 — Sat, 07 Dec 2024 16:52:14 GMT

I would love for the Wi-Fi to get anywhere near 600mb/s, my issue is that the line test shows that the max speed that I've seen to the hub to date is just over the minimum guaranteed speed of 600mb/s. From the hub to my devices I'm getting 100mb/s max.

i understand that there will be differences between the line and the Wi-Fi from the hub, but I really need help with what seems to be a low line speed, despite the MySky test saying everything is good, but confirming speeds to the hub of around 500mb/s - 600mb/s - a long way off gigabit/s.

Could anyone help to escalate this?

Re: Slow gigafast after upgrade

Anonymous — Sat, 07 Dec 2024 17:05:05 GMT

The way that the service checker now works is showing throughput speed, which will fluctuate depending on the device capabilities in your your home. I would take those readings in the MySky app with a pinch of salt. I would try one gigabit capable device only connected directly to to the router via an Ethernet cable of cat5 or above. So no switches or power line adapters.
Try then opening fast.com in a browser and see what it reports. No other devices should be streaming or downloading to get the most accurate reading.

If you are sitting on or just above the guaranteed minimum download speed then there is nothing to escalate. At the end of the day, too many people get bogged down by these speed tests. The main concern should be does everything connected on your home network function correctly?

Re: Slow gigafast after upgrade

Axel905 — Sat, 07 Dec 2024 18:29:24 GMT

So, I did exactly as described and it returned 510mb/s download, 98 mb/s upload, which is actually the speed the MySky app is pretty much showing.

whilst things are working fine, the issue I have is that I've "upgraded" from ultrafast to gigafast and in reality it's no different, so something must be amiss or I'm paying extra for nothing really.

That's the sort of stats I see consistently, but the guarantee is minimum of 600mb/s, which it probably rises to at various times, but never anything greatly higher than that.

I've been with sky bb for 25years and it's always been great. I've progressively upgraded my services, but for the first time the service seems to be falling short and I'm struggling to get any help. Any way of escalating this myself?

Re: Slow gigafast after upgrade

Doc5907 — Sat, 07 Dec 2024 20:52:52 GMT

@Axel905 wrote:
So, I did exactly as described and it returned 510mb/s download, 98 mb/s upload, which is actually the speed the MySky app is pretty much showing.

whilst things are working fine, the issue I have is that I've "upgraded" from ultrafast to gigafast and in reality it's no different, so something must be amiss or I'm paying extra for nothing really.

That's the sort of stats I see consistently, but the guarantee is minimum of 600mb/s, which it probably rises to at various times, but never anything greatly higher than that.

I've been with sky bb for 25years and it's always been great. I've progressively upgraded my services, but for the first time the service seems to be falling short and I'm struggling to get any help. Any way of escalating this myself?

@Axel905 all you can do is give Sky a call and get put through to the broadband technical team. I was dealing with a Bulgarian support centre Sky guy last week who was excellent.

Re: Slow gigafast after upgrade

Seannn — Tue, 29 Apr 2025 17:38:35 GMT

Hi did you get a resolution about this issue? I am having the exact same issue here where after upgrading to gigafast the upload speed has gone up but the download speed has stayed exactly where it was.

Re: Slow gigafast after upgrade

JimM1 — Tue, 29 Apr 2025 18:34:07 GMT

@Seannn When did you upgrade, and what do you see on the service checker off your account, and over the last 30 day's?

Re: Slow gigafast after upgrade

Seannn — Tue, 29 Apr 2025 18:36:47 GMT

Hi JimM1, I upgraded on Saturday and the upload speed went up on Monday. My service checker is showing my broadband is not with Sky, which clearly is just fake news.😂

Re: Slow gigafast after upgrade

JimM1 — Tue, 29 Apr 2025 18:38:30 GMT

@Seannn Link you require below.

https://www.sky.com/servicechecker

Re: Slow gigafast after upgrade

Axel905 — Tue, 29 Apr 2025 18:53:30 GMT

I didn't really get a good resolution to this issue.

sky tech said that even though it's advertised as gigabit broadband the router would never get to that speed and that in reality I may as well of stayed with the 500mb broadband. 😳

I get speeds of 650-690mb/s download and 100 upload, which is marginally better than I got on my previous package, but not the step up I expected.

when the contract is set to renew I'll either downgrade to the lower package to save money, or go over to zzooom who appear to offer 2gig broadband in my street now. My neighbour has that and their download speed average over the last 2 months has been 1.87gig download. So I'll see out the current contract and decide come renewal time.

not the outcome I wanted as I've been with sky for 25 years and their bb packages for 22 years, but with such a difference between advertised and actual performance I feel a bit cheated on the speeds.

Re: Slow gigafast after upgrade

Seannn — Tue, 29 Apr 2025 18:57:39 GMT

Yeah when I click into this and sign in to my account it says 'Your broadband isn't with us'

Re: Slow gigafast after upgrade

JimM1 — Tue, 29 Apr 2025 18:58:26 GMT

@Axel905 Speed at the end of the day, SR203 is about as good to the 500Mb/s wireless wi-fi, Max should be faster but have no experience of such, and Gigabyte Fibre is needed for anything speed wise, as long as all the star's align when needed. Its all about the Router/Hub...

Re: Slow gigafast after upgrade

JimM1 — Tue, 29 Apr 2025 19:02:36 GMT

@Seannn Logon to your sky account and run the service checker from the drop down then.! Are you perhaps logging into an old account that is now closed!

Re: Slow gigafast after upgrade

Axel905 — Tue, 29 Apr 2025 19:29:35 GMT

Yes, I have the giga fast package and use the sr203 router. I had the sr203 on my previous package, so no upgrade to the white router without paying more for the max package. I've heard that the max router might be quicker, but poorer Wi-Fi, and I didn't want to pay more again to get the max router.

so, left a little disappointed that there wasn't anything saying this when I upgraded, or if you have the sr203 you can't expect more than @650-700mb/s, which is a bit off really.

As I say, come renewal time I'll reevaluate options and switch.

Re: Slow gigafast after upgrade

JimM1 — Tue, 29 Apr 2025 19:48:20 GMT

@Axel905 As a wi-fi 5 rated router it is what it is for a wireless connection, with Ethernet and a device capable you will reach the speed required. Wi-Fi 6 like the max router is a different animal but never used one so cannot comment on it's wireless signal strength.

Re: Slow gigafast after upgrade

Sayek — Tue, 29 Apr 2025 20:13:25 GMT

IMO paying for 900Mbs connection is waste of money unless your home is wired network and so able to squeaze out the all the bandwidth. Even worse if you hoping to get that via Wi-Fi using Sky old black Wi-Fi 5 router. Lets not forget you paying for 900 but Sky only gurantee 600. The mid tariif 500 offers batter ratio of min guranteed speed of 400.

My 2 cent..spend about £75 to £100 on a TP-Link or Asus router. I had Sky 500 installed today and using my own TP link router via Sky SR203. Had this router 2 years with Virgin Media and served well. Sky Wi-Fi speed has not dissapointed with this router on day 1..not sure if I would be saying the same if using either Sky black or white router...but I would not trust Sky router even with their 150Mbs package for range and stability.

Re: Slow gigafast after upgrade

Axel905 — Tue, 29 Apr 2025 20:17:23 GMT

Hi @JimM1 , the max speed of 690 download is fully wired Ethernet, using cat7 cable. Sadly Wi-Fi only gets @400mb/s even if sat almost on top of the router. Sky confirmed that's pretty much everything the sr203 can do. It must be the equipment as the neighbour gets way better speed and I know the line can handle much higher. It's full fibre into the house and the router is then than 30 cm from the port. Sky confirmed the wiring and config is perfect, but also confirmed it's pretty much maxed out with their kit.

i don't want to spend even more to get the advertised, when I can go elsewhere and get higher for less money, or effectively downgrade the sky package and save some money.

Re: Slow gigafast after upgrade

JimM1 — Tue, 29 Apr 2025 20:24:00 GMT

@Sayek Sky SR203 on a wireless wi-fi connection. Be careful what you say until you have experience off using the Equipment.

SR203 direct on its wi-fi FF500