topic Re: Wi-Fi disconnected in Broadband

Wi-Fi disconnected

Gail591 — Thu, 01 May 2025 05:26:55 GMT

Joined SKY April 10 2025. Had 2 x internet disconnections in that time to date. April 29 and Thursday 1 May. Why?

Re: Wi-Fi disconnected

Chrisee — Thu, 01 May 2025 06:30:34 GMT

@Gail591 that isnt a question forum members can answer without a lot more informatiin . Occasional loss of connection between midnightvand 5am is probably down to essential overnight maintenance and is quite normal.

However loss of connection at other times indicates an issue. If thst applies as a first step checkthe lights on the Sky hub and the ONT if youare on full fibre as they help,diagnose issues. If they show the line is dropping and the cables in your home arent damaged or loose call Sky to see if they can get Openreach to check your line.

Re: Wi-Fi disconnected

Gail591 — Thu, 01 May 2025 06:48:26 GMT

The times for maintenance do not align when the problem occurs. Please send me the number to get my line checked. Thanks