WiFi still not working

KateHerring — Wed, 30 Apr 2025 16:52:30 GMT

Hi; I have been without broadband for 2 weeks. Openreaxh came out today and it worked for around 30 mins and now it's not working again!!!!! I'm getting very annoyed!!!! I've done the tests on my Sky app and it says everything looks fine but my hub has red lights and I have no broadband at all!!!

Re: WiFi still not working

caesarome — Wed, 30 Apr 2025 18:41:21 GMT

@KateHerring

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic WiFi still not working in Broadband

WiFi still not working

Re: WiFi still not working