topic Re: Keeps lagging in Broadband

Keeps lagging

alexiacarrie — Wed, 16 Apr 2025 18:17:09 GMT

Hi, I have the fastest internet and still my console is lagging

Re: Keeps lagging

Addie15 — Thu, 17 Apr 2025 09:59:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Keeps lagging

Vance — Wed, 30 Apr 2025 11:20:37 GMT

@Addie15 I have the same issue - have the full package and new white router - the speed is mostly and all kit working in house. Have sorted the port forward and UpNp and am connected wirelessly right next to the router.

Lag on online xbox series x is very bad but Xbox latency shows 10-13ms which is good.

did not have this with the top Virgin package