topic Devices keep getting disconnected from Sky Broadband Hub in Broadband

Devices keep getting disconnected from Sky Broadband Hub

MikeB01 — Wed, 30 Apr 2025 08:55:09 GMT

Devices connected to my Sky Broadband hub are regularly getting disconnected from the hub, including my Sky Q box. The hub seems to be withdrawing IP addresses to devices randomly. I am now having to reset the hub multiple times per day and restart devices, particularly the Sky Q box (which is a wired connection to the hub) in order to regain a connection.

When i run a connectivity test through Sky, the broadband and WiFi show to be working fine, so I believe the problem is the hub.

Re: Devices keep getting disconnected from Sky Broadband Hub

caesarome — Wed, 30 Apr 2025 09:12:55 GMT

@MikeB01

Give Sky a call to let them know about this to see what they say.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot