topic Re: No internet in Broadband

No internet

mickeeee123 — Tue, 29 Apr 2025 21:03:31 GMT

no light on internet just black other two green been happening on and off for days

Re: No internet

JimM1 — Tue, 29 Apr 2025 21:09:34 GMT

@mickeeee123 What the lights mean for you, link is below.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet

caesarome — Tue, 29 Apr 2025 21:09:46 GMT

@mickeeee123

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

AstonFamily — Tue, 29 Apr 2025 22:53:23 GMT

Yeah, that's not working for anyone this evening...