topic Re: Internet very very slow in Broadband

Internet very very slow

D+Copestake — Fri, 25 Apr 2025 17:50:00 GMT

I work from home and today the internet has been so slow that it got to the point where I turned off the router and switched it back on in the hope that it would fix the problem. It didn't and it has been a long and frustrating day. When I did the checks it says everything is ok.

Thus has been like this all week and even drops out on the tv when in Netflix.

i have only just upgraded the router but it is worse now than it ever was.

very very unhappy

Dianne Copestake

Re: Internet very very slow

Highlinder — Fri, 25 Apr 2025 18:21:41 GMT

@D+Copestake Do you still have the old router or was this with a different provider?

Re: Internet very very slow

D+Copestake — Tue, 29 Apr 2025 18:42:33 GMT

We upgraded with sky earlier this year and got a new router which is a lot slower than the old one also from sky

Re: Internet very very slow

Highlinder — Tue, 29 Apr 2025 18:53:42 GMT

@D+CopestakeSo the question was do you still have the old router that Sky gave you before upgrading?

Re: Internet very very slow

JimM1 — Tue, 29 Apr 2025 18:54:08 GMT

@D+Copestake So you upgraded from what to what service Sky Max etc, which router from what to what black to white. Extenders /pods or such like. Link below see if it is any good.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have