topic Re: How do I order WiFi boosters in Broadband

How do I order WiFi boosters

Sparkles52 — Tue, 29 Apr 2025 15:43:12 GMT

I've recently come over to Sky Broadband (fibre to cabinet only) from BT. With BT I was using WiFi booster discs that were supplied as the WiFi signal in parts of my property weren't strong enough. I now have the same problem with the Sky WiFi signal but can't find out how I can go about ordering / buying boosters? I've tried to upgrade my package via the MySky app but I keep getting a message saying I'm on the fastest broadband package already.... but the speed isn't the problem it's the quality of the WiFi signal. Can anyone please advise.

Re: How do I order WiFi boosters

JimM1 — Tue, 29 Apr 2025 15:54:58 GMT

@Sparkles52 As long as you have the Sky Max subscription and will link all the relavant info below, but it is a call to kick it all off, and they do prefer some time to settle.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: How do I order WiFi boosters

TimmyBGood — Tue, 29 Apr 2025 17:55:03 GMT

@Sparkles52

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: How do I order WiFi boosters

fr33z3 — Thu, 16 Oct 2025 08:14:23 GMT

Does anyone know what phone number to use to request a booster?