topic Re: No internet in Broadband

No internet

Emily164 — Tue, 29 Apr 2025 16:47:15 GMT

My internet has dropped out. Everything is connected correctly, i've tried the unplugging/plugging, resetting, diagnosis tests etc and nothing is helping.
Connection diagnosis says there's a problem with my connection, on the Wifi hub power light is green, Internet is flashing amber, wifi is green and voice is amber... and doing a broadband test says nothing is wrong...

please help, i work from home and need internet.

Re: No internet

JimM1 — Tue, 29 Apr 2025 17:03:07 GMT

@Emily164 Link below will explain what the hub lights mean for you.

https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet

Daniel0210 — Tue, 29 Apr 2025 17:07:29 GMT

@Emily164 wrote:

please help, i work from home and need internet.

@Emily164
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.