topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

Spatzl — Tue, 29 Apr 2025 14:42:14 GMT

Also for me, my Wifi drops at least once a day in the last few weeks.

Service checker says it's fine, but it clearly is not as it drops every day.

Router rest, tested broadband....yet still every single day it will at some point drop.

Re: WiFi keeps dropping

Highlinder — Tue, 29 Apr 2025 15:47:21 GMT

@Spatzl Do you have a black or white router from Sky?

Re: WiFi keeps dropping

Spatzl — Tue, 29 Apr 2025 15:54:40 GMT

A black one

Re: WiFi keeps dropping

JimM1 — Tue, 29 Apr 2025 15:58:37 GMT

@Spatzl Which one off these.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: WiFi keeps dropping

Spatzl — Tue, 29 Apr 2025 16:07:22 GMT

The black broadband hub with a G5 socket

Re: WiFi keeps dropping

jamesn123 — Tue, 29 Apr 2025 16:15:24 GMT

@Spatzl

Please post your router stats
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

Re: WiFi keeps dropping

Spatzl — Fri, 23 May 2025 13:18:38 GMT

So sorry for the super late reply! issue is still ongoing. here are the stats:

Re: WiFi keeps dropping

jamesn123 — Fri, 23 May 2025 13:34:45 GMT

@Spatzl

Are you on G.Fast? When was the last time you noticed a drop?

Re: WiFi keeps dropping

Spatzl — Fri, 23 May 2025 14:46:45 GMT

Yes, am on G fast, and last drop was 08:15 this morning.

Re: WiFi keeps dropping

jamesn123 — Tue, 27 May 2025 09:12:46 GMT

@Spatzl

The stats you posted only show the router being up for 5hrs and no drop since then. Are you rebooting the hub when it drops or is it rebooting itself?

Re: WiFi keeps dropping

Spatzl — Tue, 27 May 2025 09:18:58 GMT

It's rebooting itself

Re: WiFi keeps dropping

jamesn123 — Tue, 27 May 2025 09:20:06 GMT

@Spatzl

Sounds like a faulty router then. I have escalated your post to Sky, look out for a message on the forum. Hopefully they can replace your router.

Re: WiFi keeps dropping

Spatzl — Tue, 27 May 2025 09:20:52 GMT

Thank you very much!

Re: WiFi keeps dropping

Addie15 — Tue, 27 May 2025 10:12:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Spatzl.