topic Re: WiFi keeps dropping, bad connection in Broadband

WiFi keeps dropping, bad connection

Glazebrook65 — Tue, 29 Apr 2025 12:23:39 GMT

When doing FaceTime video calls or WhatsApp wifi keeps freezing or dropping

Re: WiFi keeps dropping, bad connection

Highlinder — Tue, 29 Apr 2025 13:26:52 GMT

@Glazebrook65 Do the lights on the router change colour and are you able to tell us if the router is out in the open and not hidden away?

Re: WiFi keeps dropping, bad connection

Glazebrook65 — Tue, 29 Apr 2025 13:50:48 GMT

Hi, all the lights are green on the router and it is out in the open. I also just had a couple of minutes where there was no internet connection. When I do a speed test on the speedtest app it is showing 16.2 Mbps download and 30.0 Mbps Upload

Re: WiFi keeps dropping, bad connection

JimM1 — Tue, 29 Apr 2025 14:22:31 GMT

@Glazebrook65 Run the service checker and the diagnostics for your line, links are below.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: WiFi keeps dropping, bad connection

Glazebrook65 — Tue, 29 Apr 2025 14:37:24 GMT

Hi, I have already run this and this is saying everything is running ok although that does not seem the case all of the time.

Re: WiFi keeps dropping, bad connection

JimM1 — Tue, 29 Apr 2025 14:44:13 GMT

@Glazebrook65 What does the last 30 day's look like?

Re: WiFi keeps dropping, bad connection

Glazebrook65 — Tue, 29 Apr 2025 14:51:59 GMT

It is sying 152 to 151 although connection and testing on the app on the phone I am not getting these results.

Re: WiFi keeps dropping, bad connection

JimM1 — Tue, 29 Apr 2025 14:59:47 GMT

@Glazebrook65 The link below is what you need to read.

https://www.sky.com/help/articles/broadband-speeds-explained

Re: WiFi keeps dropping, bad connection

Glazebrook65 — Tue, 29 Apr 2025 15:30:12 GMT

Thank you, Jim I do understand that sometimes it is slower on your devices however i used to get a reading of 149 to 150 Download speed on my phone and and around 28.4 on upload speed but now I am only getting 26 download and 28.4 upload speed on my phone. There is only 1 person at home at the moment so not being used that much.

I understand if there is not anything further I can do, but thank you.

Re: WiFi keeps dropping, bad connection

JimM1 — Tue, 29 Apr 2025 15:49:46 GMT

@Glazebrook65 Not saying that there is not a potential problem but one device testing is not the way to do it, who is not to say that your phone is stuffed up now. Do you per chance have another method of checking. Run this link below.

www.fast.com you will get 2 results, one to the hub and one to your phone speed.

Re: WiFi keeps dropping, bad connection

jamesn123 — Tue, 29 Apr 2025 16:12:16 GMT

@Glazebrook65

WiFi conditions can change all the time, just because one day you can get 150mbps over WiFi doesnt mean that will be consistent. It completely depends on time of day, number of users, local conditions & what phase the moon is in!

Re: WiFi keeps dropping, bad connection

Glazebrook65 — Tue, 29 Apr 2025 18:34:20 GMT

Thank you all, Sky have changed some settings and fingers crossed this will resolve my issue. Thank you

Re: WiFi keeps dropping, bad connection

Haroonarshad — Tue, 29 Apr 2025 18:38:00 GMT

hi there my Internet Wi-Fi speed keep getting slow. We can't connect some of the device with doorbell or my CCTV is can't connect properly breaking and freezing few time. Could you please fix the problem soon as possible? Thank you

Re: WiFi keeps dropping, bad connection

JimM1 — Tue, 29 Apr 2025 18:41:44 GMT

@Haroonarshad Top off the screen, the word About, click on it and have a read.