topic Re: Wi-Fi not working in Broadband

Wi-Fi not working

Paris9 — Tue, 29 Apr 2025 00:05:45 GMT

we have run a test and it says everything should be working fine at the Wi-Fi is not working. Not quite sure what the issue might be. Look forward to hearing from somebody soon

Re: Wi-Fi not working

Josephphillips — Tue, 29 Apr 2025 00:11:16 GMT

Our WiFi has also been down for an hour I don't know what is going on

Re: Wi-Fi not working

miss_jjb — Tue, 29 Apr 2025 00:18:22 GMT

Same issue. It's been "Connected without internet" But the sky app says everything is good. It's been over an hour now.

Re: Wi-Fi not working

Josephphillips — Tue, 29 Apr 2025 00:24:05 GMT

Yeh I don't know what's going on

@Paris9 wrote:
we have run a test and it says everything should be working fine at the Wi-Fi is not working. Not quite sure what the issue might be. Look forward to hearing from somebody soon

Re: Wi-Fi not working

Daniel0210 — Tue, 29 Apr 2025 02:26:01 GMT

At the time of night you've all posted it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back by 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.