topic Getting fed up with the internet stopping in Broadband

Getting fed up with the internet stopping

Acarr1048 — Mon, 28 Apr 2025 23:41:36 GMT

No internet go on the service checker and says all good even when the router is unplugged and disconnected from the phone line saying it's all connected and working so obviously the service checker doesn't work goes down around 12am a few times a month

Re: Getting fed up with the internet stopping

RicardoAugusto — Mon, 28 Apr 2025 23:51:26 GMT

Same here, internet is not working

Re: Getting fed up with the internet stopping

Tracy69xx — Tue, 29 Apr 2025 00:03:22 GMT

Same. Been sat here for a hour. Reset the box how many times. Says no issue in my area. Clearly there is

Re: Getting fed up with the internet stopping

Daniel0210 — Tue, 29 Apr 2025 02:35:21 GMT

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back up and running by 0700 use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.