Broadband and streaming down

Jodie72 — Mon, 28 Apr 2025 18:38:28 GMT

On my router the internet keeps changing from solid green light to flashing green light and the voice light is a solid amber light. My streaming is advising my WiFi isn't connected

Re: Broadband and streaming down

caesarome — Mon, 28 Apr 2025 18:45:07 GMT

@Jodie72

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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Broadband and streaming down

Re: Broadband and streaming down