https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970716#M483244 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380926">@Gray69</a>&nbsp;</P> <P>You are not talking to Sky via here as this is a customer helps customer forum.</P> <P>&nbsp;</P> <P>Are you other devices like phones ok or are they also dropping the connection ?</P> Mon, 28 Apr 2025 15:31:30 GMT caesarome 2025-04-28T15:31:30Z https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970686#M483232 <P>WI-FI&nbsp; keeps dropping out and looses connection, which is freezing sky glass ,I have had a text message from you today at 15-17pm saying the problem has been fixed but it hasn't, sky glass is still freezing with loss of picture and sound ,we are seriously considering cancelling all are sky&nbsp;</P> Mon, 28 Apr 2025 14:50:12 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970686#M483232 Gray69 2025-04-28T14:50:12Z https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970716#M483244 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380926">@Gray69</a>&nbsp;</P> <P>You are not talking to Sky via here as this is a customer helps customer forum.</P> <P>&nbsp;</P> <P>Are you other devices like phones ok or are they also dropping the connection ?</P> Mon, 28 Apr 2025 15:31:30 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970716#M483244 caesarome 2025-04-28T15:31:30Z https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970724#M483246 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380926">@Gray69</a>&nbsp;Did Sky also ask you to reset your Router by switching it off for 5 minutes before putting it back on?</P> Mon, 28 Apr 2025 15:41:57 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi/m-p/4970724#M483246 JimM1 2025-04-28T15:41:57Z