Broadband connection

DoreenRobb — Mon, 28 Apr 2025 12:37:08 GMT

Good afternoon . I'm getting intouch wiyj regards to my broadband connection . Since installation in February the internet has been so poor . I have ran numerous internet speed checks and it's always coming below guaranteed speed from yourselves . When engineer come to install router he said he couldn't install it in my living room therefore installed it in bedroom what is 15 m away from my living room and sky stream box . Having the poor internet connection is affecting the sky tv. Always freezing and cutting off . I rang on Friday evening to speak to an agent and they recooemnded I got better internet package , now I don't believe I should have to do this when I'm not even getting the guaranteed speeds I am paying for now . There for I said to cancel both my packages unless this is solved . Thank you very much for any help

Re: Broadband connection

JimM1 — Mon, 28 Apr 2025 12:43:33 GMT

@DoreenRobb Are you paying for having sky Max as your package, using the White Sky Router?

https://www.sky.com/help/articles/broadband-speeds-explained

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Broadband connection

Re: Broadband connection