topic Not working in Broadband

Not working !! Just

Jennifer81 — Mon, 28 Apr 2025 12:13:58 GMT

Need help with getting my sky working

Re: Not working !! Just

Daniel0210 — Mon, 28 Apr 2025 12:21:39 GMT

@Jennifer81 wrote:

Need help with getting my sky working

Not a lot of information to go on there. As you've posted on the broadband board I presume it's broadband that isn't working.

If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Not working

Jennifer81 — Mon, 28 Apr 2025 12:22:22 GMT

Not working

Re: Not working

caesarome — Mon, 28 Apr 2025 12:22:59 GMT

@Jennifer81

What isn't working and on what device ?

Speak with a person

Jennifer81 — Mon, 28 Apr 2025 12:24:02 GMT

Speak to a person

Re: Not working

Annie+UK — Mon, 28 Apr 2025 12:25:10 GMT

@Jennifer81 wrote:

Not working

Great post 😈 If its not working then have you thought about getting it fixed 😈

Re: Speak with a person

Daniel0210 — Mon, 28 Apr 2025 12:26:32 GMT

@Jennifer81
No need for three different threads. Stick to one for the same issue.