https://helpforum.sky.com/t5/Broadband/No-internet-and-won-t-run-tests/m-p/4970136#M483036 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380567">@Ryan3131</a>&nbsp;if the lights on Sky hub is showing it is not connected (<A href="https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/articles/hub-lights-explained-start</A>) and the service checker in the My Sky. App is not telling you Sky are aware of a fault affecting your line you will have to call Sky to report the fault.&nbsp;<BR /><BR /></P> <P>Word of warning Openreach whose network is most likely to be the issue have a SLA for domestic lines of 2 full working days from report to fix faults on domestic lines. Roughly 80% of faults are resolved in that time 20% take longer but standard compensation is payable for the delay. The fact you choose to use your domestic connection to work from home gives you no priority so plan to be without a connection for a few days but &nbsp;it hopefully will be less.</P> Mon, 28 Apr 2025 06:47:54 GMT Chrisee 2025-04-28T06:47:54Z https://helpforum.sky.com/t5/Broadband/No-internet-and-won-t-run-tests/m-p/4970133#M483033 <P>Hiya, been experience WiFi lagging over past couple weeks but since Friday night we have had connectivity outages and now it's completely not working and the tests won't even run. Please help asap as need to be working from home today&nbsp;</P> Mon, 28 Apr 2025 06:38:33 GMT https://helpforum.sky.com/t5/Broadband/No-internet-and-won-t-run-tests/m-p/4970133#M483033 Ryan3131 2025-04-28T06:38:33Z https://helpforum.sky.com/t5/Broadband/No-internet-and-won-t-run-tests/m-p/4970136#M483036 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380567">@Ryan3131</a>&nbsp;if the lights on Sky hub is showing it is not connected (<A href="https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/articles/hub-lights-explained-start</A>) and the service checker in the My Sky. App is not telling you Sky are aware of a fault affecting your line you will have to call Sky to report the fault.&nbsp;<BR /><BR /></P> <P>Word of warning Openreach whose network is most likely to be the issue have a SLA for domestic lines of 2 full working days from report to fix faults on domestic lines. Roughly 80% of faults are resolved in that time 20% take longer but standard compensation is payable for the delay. The fact you choose to use your domestic connection to work from home gives you no priority so plan to be without a connection for a few days but &nbsp;it hopefully will be less.</P> Mon, 28 Apr 2025 06:47:54 GMT https://helpforum.sky.com/t5/Broadband/No-internet-and-won-t-run-tests/m-p/4970136#M483036 Chrisee 2025-04-28T06:47:54Z