SLow internet on all devices

Muhammad20 — Sun, 27 Apr 2025 21:32:06 GMT

Dear Sky Broadband Team,

I am writing to raise a concern regarding the poor performance of my broadband service.

I am subscribed to a 500Mbps connection; however, the internet speed is consistently very slow, often dropping below 90Mbps. All of our devices — including laptops, mobiles, and the TV — are located very close to the router, so there is no Wi-Fi signal issue. It is the actual broadband speed that is extremely disappointing.

Additionally, we frequently experience disconnections, especially when my children are playing online games, causing them to lose progress due to sudden internet drops. I also face significant problems during my Office Teams calls, where the connection is often too unstable to work properly.

Given the ongoing problems, I kindly request that you arrange for an engineer to visit and resolve these issues as soon as possible.

Thank you for your prompt attention to this matter.

Kind regards,

Sky Customer

Re: SLow internet on all devices

JimM1 — Sun, 27 Apr 2025 22:10:16 GMT

@Muhammad20 Your posting on this Forum you are not addressing SKY directly, customers just like yourself, would advise you to call sky customer services and have a direct interaction with them and your request.

topic Re: SLow internet on all devices in Broadband

SLow internet on all devices

Re: SLow internet on all devices