topic Re: Wifi issues in Broadband

Wifi issues

Mason4 — Sun, 27 Apr 2025 20:41:51 GMT

Keeps dropping

Re: Wifi issues

caesarome — Sun, 27 Apr 2025 20:49:56 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Dropping agaun

Mason4 — Sun, 27 Apr 2025 21:04:36 GMT

What's going sky????? Wifi keepa dropping.

Re: Dropping agaun

GD1 — Sun, 27 Apr 2025 21:09:04 GMT

@Mason4 I have merged your latest thread to this existing thread that is discussing the same issue, a new thread isn't required.

Did you follow the advice posted by @caesarome

Dropping again wifi issues

Mason4 — Sun, 27 Apr 2025 21:15:17 GMT

Again, I'm sure when you want your bill paid you will chase me for this service.

Wifi issues

Mason4 — Sun, 27 Apr 2025 21:17:14 GMT

Keeps dropping again again and again.

Re: Dropping again wifi issues

JimM1 — Sun, 27 Apr 2025 21:25:22 GMT

@Mason4 Not sure if you are aware off this, but posting on the user Forum you are NOT talking to sky, we are all user's just like you.!!!

Re: Wifi issues

caesarome — Sun, 27 Apr 2025 21:26:26 GMT

And again @Mason4 I have merged your latest posts so why not start reading what we are saying to you, especially about running the tests on your line.

Re: Dropping again wifi issues

Beth441 — Sun, 27 Apr 2025 21:29:49 GMT

It's sky there self that's the issue this is just a community page. If your internet keeps dropping then I suggest calling sky in the morning to fix your issue as that is what I'll be doing