topic Re: Delivery of Router in Broadband

Delivery of Router

Claire282 — Sun, 27 Apr 2025 20:39:18 GMT

I've ordered Sky and router is being sent out to the address but it is a holiday home so no guarantee that someone will be there. Is there any way to change the address for delivery to my home address instead ?

Re: Delivery of Router

caesarome — Sun, 27 Apr 2025 20:47:53 GMT

@Claire282

The hub will only be sent to the address that is on the account, it should be delivered by Royal Mail if that helps so if you miss the delivery you might be able to arrange another one.

Re: Delivery of Router

mormegil — Sun, 27 Apr 2025 21:03:22 GMT

The delivery address can only be selected at point of sale, there is a section during the sales process where the agent would have asked you where you wanted the router delivered too, the account address or a temporary address

once the order is placed it cannot be changed

You can try to set up a mail redirect with Royal Mail if the delivery is with then or if it's DPD then you may be able to modify the delivery address in their app

Re: Delivery of Router

Chrisee — Mon, 28 Apr 2025 07:00:26 GMT

@Claire282 the postman should leave a card if there is nobody present to take the package with the address of the local mail delivery centre where you have 14 days from memory to pick up,the package.

Re: Delivery of Router

Daniel0210 — Mon, 28 Apr 2025 07:12:26 GMT

@Claire282

In my sons case the postie left a card as to where they'd left the package 'hidden' behind a wheelie bin. Luckily he got a tracking message as well and we were able to drive over to take it inside for him.

Warning: there has been a report on here of the package being left in the wheelie bin on bin collection day!

Re: Delivery of Router

Chrisee — Mon, 28 Apr 2025 07:18:58 GMT

@Daniel0210 the lesson being that not all postmen follow standard practice.