topic Re: No internet issue in Broadband

No internet issue

Watson87 — Sun, 27 Apr 2025 20:27:22 GMT

Issue with my internet Followed the steps, no joy, checked with the app, which says there is no issue Only two lights show on hub as green power and wifi, internet shows no light

Re: No internet issue

Serena24 — Sun, 27 Apr 2025 20:29:33 GMT

Having the same issue here.

Re: No internet issue

caesarome — Sun, 27 Apr 2025 20:51:22 GMT

@Watson87 @Serena24

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet issue

Highlinder — Sun, 27 Apr 2025 20:51:45 GMT

@Watson87 & @Serena24 How long have you been without service? Is it longer than 1 hour.?

The reason for asking is that the service checker takes about that time to pick up any faults.

Re: No internet issue

Watson87 — Mon, 28 Apr 2025 11:31:12 GMT

Yes longer than an hour since 9pm last night

Re: No internet issue

Highlinder — Mon, 28 Apr 2025 12:01:58 GMT

@Watson87 Can you please follow the link that @caesarome provided.