topic Re: Wifi Issues in Broadband

Wifi Issues

Lisamann87 — Sun, 27 Apr 2025 19:36:15 GMT

Ive been having wifi connection issues got over 48hrs now... i have reset my box twice

Re: Wifi Issues

Shelly67 — Sun, 27 Apr 2025 20:31:10 GMT

Still keeps freezing and blue circles appear and goes round and round for ages

Re: Wifi Issues

caesarome — Sun, 27 Apr 2025 20:50:41 GMT

@Lisamann87 @Shelly67

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.