topic Re: WiFi issue in Broadband

WiFi issue

Beth441 — Sun, 27 Apr 2025 20:46:50 GMT

Has anyone else internet just stopped and stating no internet

Re: WiFi issue

caesarome — Sun, 27 Apr 2025 20:48:21 GMT

@Beth441

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi issue

Beth441 — Sun, 27 Apr 2025 21:07:25 GMT

No I've tried all of that and I'm still getting no internet this is t the first time

Re: Dropping agaun

Beth441 — Sun, 27 Apr 2025 21:09:30 GMT

I can't even keep a connection I've had to switch to mobile data

Re: WiFi issue

caesarome — Sun, 27 Apr 2025 21:13:30 GMT

@caesarome wrote:

If this is of no help give Sky a call to report it to them.