Internet constantly not working

Kayls — Sun, 27 Apr 2025 19:00:55 GMT

Internet constantly not working. Been like it for over a year, sometimes acts fine, then will get a continuous period of the internet going down. App saying everything looks fine. When contacted Sky a year ago, was told only way to solve was to upgrade, but kept getting messed about so decided to leave as is. Just want a solution for the internet to not go down all the time. Been going off every 10 minutes or so as of an hour ago.

Re: Internet constantly not working

Daniel0210 — Sun, 27 Apr 2025 19:08:46 GMT

@Kayls
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

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Internet constantly not working

Re: Internet constantly not working