topic Re: Sky Fibre install process in Broadband

Sky Fibre install process

GuyTrem — Sun, 27 Apr 2025 14:16:05 GMT

Hi Folks

I have just ordered Sky Gigafast 900 Full Fibre, and was wondering who does what in the install process ?

I got a text from Openreach telling me they will need to visit the outside of the house to install the fibre to the external connection box on the side of the house...which is fine.

Sky have given me a date for the install/go live and I was wondering who comes to finish the install. I mean...its an openreach ONT so is it Openreach who make the connection from the external box and install the ONTinside the house....or do Sky do that ?

If its openreach , do they also commision the sky hub and commision the FTTP service ?

cheers

Guy

Re: Sky Fibre install process

cookiemonsteruk — Sun, 27 Apr 2025 14:22:07 GMT

@GuyTrem

Sky do have a few engineers trained in splicing the external csp to a internal fibre pigtail and then to your ont. Other than that the probability would be openreachwill do it

Could you enter you full address below and post the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Sky Fibre install process

TimmyBGood — Sun, 27 Apr 2025 14:29:55 GMT

@GuyTrem wrote:

If its openreach , do they also commision the sky hub and commision the FTTP service ?

Hubs aren't 'commissioned': they get plugged in. Typically that's a task for the subscriber, but either Openreach or Sky personnel might choose to do this depending on how pressured they are for time.

Re: Sky Fibre install process

JimM1 — Sun, 27 Apr 2025 14:40:50 GMT

@GuyTrem Have a look at the video also.

Full Fibre Broadband Installation Guide | Openreach

Re: Sky Fibre install process

GuyTrem — Sun, 27 Apr 2025 14:45:10 GMT

Re: Sky Fibre install process

cookiemonsteruk — Sun, 27 Apr 2025 14:50:58 GMT

@GuyTrem

Its an overhead feed so comes to you house via the same copper phone before been dropped down to a csp and hole drilled through to the inside where an ont is installed 10 metres from where it enters the house and 3ft from the nearest electrical socket. Openreach will likely do the entire install themselves. The router is installed by yourself

Re: Sky Fibre install process

cookiemonsteruk — Sun, 27 Apr 2025 14:53:10 GMT

@GuyTrem

PS iremoved the image as it named your exchange and cabinet

Re: Sky Fibre install process

GuyTrem — Sun, 27 Apr 2025 15:00:21 GMT

Thanks ...I removed the hse number but didnt think about the exchange and cab numbers 🙂

Re: Sky Fibre install process

JimM1 — Sun, 27 Apr 2025 15:01:56 GMT

@GuyTrem The installation OR or there Approved contractor do the fibre pole to home, they may even stick the ONT inside etc, plug the ONT, watch it, they may even switch it off/on a few times as they can tell with the light sequence on the ONT what is going on, looking for the device to be FW updated if it is needed, when they are happy they may ask you for your router so the can plug it in, do a quick speed test, say they are happy and off they go into the sunset....

Are you a sky user just now with a working system? If so where is your router placed at present!

Re: Sky Fibre install process

GuyTrem — Sun, 27 Apr 2025 17:00:30 GMT

I am a Sky TV ( Q ) user of 25 years , but currently take my broadband from Starlink. I also dont have a phone line ...so its a completely raw install for Openreach ...

I want them to punch through the outside wall where my Starlink cable goes through ...so the sky hub and ONT will be where the current Starlink router is located.

Re: Sky Fibre install process

JimM1 — Sun, 27 Apr 2025 17:05:53 GMT

@GuyTrem Do not know what router you have with starlink, what you are getting with sky, if you are finding reasonable now, NO 2 routers are alike. Hope it all goes to plan for you.👍

Re: Sky Fibre install process

JimM1 — Sun, 27 Apr 2025 20:41:51 GMT

@GuyTrem Have a read on the link when you get time.

Need Advice on Router/Double NAT Situation With Sk... | Sky Community