topic No WiFi in Broadband

No wifi

MrsJP — Sun, 27 Apr 2025 09:39:33 GMT

No WiFi since last night

Re: No wifi

Daniel0210 — Sun, 27 Apr 2025 09:44:23 GMT

@MrsJP
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No wifi

Highlinder — Sun, 27 Apr 2025 09:58:34 GMT

@MrsJPYou mean you have no broadband, what happens when you run the service checker and the broadband test on your connection via the Sky app?

Re: No wifi

Daniel0210 — Sun, 27 Apr 2025 10:07:47 GMT

@MrsJP

Your duplicate thread has been removed and the reply to the other one moved here.

No WiFi

MrsJP — Sun, 27 Apr 2025 11:16:01 GMT

WiFi came on after none since last night but now gone off again. Sick off this!

Re: No WiFi

Daniel0210 — Sun, 27 Apr 2025 11:22:24 GMT

@MrsJP

No need for another new thread. Stick to this thread for this issue.

Have you carried out the troubleshooting already mentioned?

By the way, in case you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Re: No WiFi

Daniel0210 — Sun, 27 Apr 2025 17:17:13 GMT

@MrsJP

You don't appear to be taking notice of our replies. Your latest thread stating the same has been removed.