topic Re: Having problems getting Sky Fibre in High Green, Sheffield in Broadband

Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sat, 26 Apr 2025 16:11:58 GMT

Above.

I rang up on Wednesday as it was confirmed last week that I'm moving up there on May 12th, to see if I could transfer my Sky Fibre account to the new address, the Foreign guy couldn't hear me on the mobile so I rang back on the landline, and they told me that Sky doesn't service that particular area, which was confirmed yesterday by the guy who's the manager of where I'm moving to.

Is he right or am I just being fobbed off because they don't want the paper work to change my address on the account?

Re: Having problems getting Sky Fibre in High Green, Sheffield

TimmyBGood — Sat, 26 Apr 2025 16:53:44 GMT

@MrRichAllen1976

If Openreach hasn't put optical fibre into that area yet then Sky cannot offer FTTP there.

Putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sat, 26 Apr 2025 16:39:20 GMT

@TimmyBGood Thanks.

According to the link you sent, they do fairly fast ADSL up there but there's no Fibre in the area and probably never will be.

Re: Having problems getting Sky Fibre in High Green, Sheffield

JimM1 — Sat, 26 Apr 2025 17:28:17 GMT

@MrRichAllen1976 There is NO fairly fast ADSL as such, VDSL on fttc up there, but if the cabinet is sold out you are not getting it, seeing the published table does help.!

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sat, 26 Apr 2025 17:30:40 GMT

@JimM1 I saw that.

It said up to 80 Mb downloads/78 Mb uploads.

Which suits my purposes, which is mainly Xbox related downloads.

Re: Having problems getting Sky Fibre in High Green, Sheffield

JimM1 — Sat, 26 Apr 2025 17:51:36 GMT

@MrRichAllen1976 There is no way that it is 78Mb/s uploads for sure on a VDSL line.

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sat, 26 Apr 2025 18:01:41 GMT

@JimM1 That's what it said on your link when I checked what will be my new address.

Re: Having problems getting Sky Fibre in High Green, Sheffield

JimM1 — Sat, 26 Apr 2025 18:04:48 GMT

@MrRichAllen1976 Why do you not post the BTW result and hide your personal info, you are not getting a 78Mb/s upload on at VDSL fttc circuit NO MATTER WHAT you say...

Re: Having problems getting Sky Fibre in High Green, Sheffield

GD1 — Sat, 26 Apr 2025 18:12:54 GMT

@MrRichAllen1976 For the community to advise we would need to see the results of your search in the link posted earlier

On a VDSL/FTTC connection the max Download is 80mbps and Max upload is 20mbps and that is if you are really close to the cabinet.

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sun, 27 Apr 2025 17:53:39 GMT

Here's the details for where I'll be, with the full address rubbed out.

Re: Having problems getting Sky Fibre in High Green, Sheffield

GD1 — Sun, 27 Apr 2025 18:21:37 GMT

@MrRichAllen1976 As per your image FTTC ios 80 mbps Up & 20 mbps down

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sun, 27 Apr 2025 18:26:02 GMT

@GD1 Which actually serves my purpose.

The main things I do which require a decent connection are streaming WWE on Netflix, watching YouTube, and downloading on Xbox.

Re: Having problems getting Sky Fibre in High Green, Sheffield

GD1 — Sun, 27 Apr 2025 18:28:08 GMT

@MrRichAllen1976 That would suffice, i've managed with UHD content on Youtube, Netflix etc on 60mbps FTTC connection.

Re: Having problems getting Sky Fibre in High Green, Sheffield

JimM1 — Sun, 27 Apr 2025 19:22:52 GMT

@MrRichAllen1976 And as i said before unavailable with waiting list, all sold out, so you have NO idea where you are...

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Sun, 27 Apr 2025 19:37:04 GMT

@JimM1 I know where I'm going.

I was informed last week that the existing tenant at what will be my Flat currently has Talk Talk Fibre, even though I specifically spoke to them last week, and they said they don't serve that area?

Re: Having problems getting Sky Fibre in High Green, Sheffield

Chrisee — Mon, 28 Apr 2025 07:17:33 GMT

@MrRichAllen1976 where a Openreach cabinet is full when the previous tenant moves out their connection will be assigned to the first person on the waiting list it cannot be transferred to you unfortunately. Sky's policy is not to use the waiting list so is why they cannot accept your home move request nothing you can do about that. It is worth asking Sky to release you from contract if you are moving to an address where they cannot offer a service.

However if the previous tenant has TAlkTalk full fibre it could be the address has a City Fibre connection which is not something Sky have used up until now but are planning to do so soon. Use this checker https://cityfibre.com/homes to see if City Fibre does cover your new address if thry do post again.

Re: Having problems getting Sky Fibre in High Green, Sheffield

Mr+Slant — Mon, 28 Apr 2025 09:13:56 GMT

Nobody uses the "waiting list" now, not even BT retail/wholesale. It never worked properly anyway.

Its simply "fastest finger first" - whoever gets an order in first once there's spare capacity gets the service.

BT won't be installing any extra capacity for VDSL2/g.Fast so its likely to be a VERY long wait - potentially years before service is available.

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Mon, 28 Apr 2025 12:13:43 GMT

Re: Having problems getting Sky Fibre in High Green, Sheffield

MrRichAllen1976 — Tue, 29 Apr 2025 14:34:21 GMT

I've spoken to CS twice today, [removed]

They sent me an email to tell me an Engineer was coming between 12 and 17.00 tomorrow, so I'm back on the phone to query that, they've cancelled the Engineer and didn't understand when I queried why they booked the Engineer in the first place?

Moderator Notes: removed inappropriate language

Re: Having problems getting Sky Fibre in High Green, Sheffield

JimM1 — Tue, 29 Apr 2025 14:27:12 GMT

@MrRichAllen1976 Are you just keeping the Forum informed?