topic Re: Troubleshooting the hub in Broadband https://helpforum.sky.com/t5/Broadband/Troubleshooting-the-hub/m-p/4968857#M482551 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379607">@Vikky</a>&nbsp;Here is the link that will get you going, and the 2nd so you can look see what it thinks is good to your home.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>Get you trouble shooting out off the way first, the ability to NOT connect is another bridge to cross.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 26 Apr 2025 10:11:01 GMT JimM1 2025-04-26T10:11:01Z Troubleshooting the hub https://helpforum.sky.com/t5/Broadband/Troubleshooting-the-hub/m-p/4968853#M482549 <P>I've rang up and the automated person told me to troubleshoot my hun as there seems to be a problem but I can't find how to do it. I'm new to sky and my kids aren't impressed they can't connect their phones.&nbsp;</P> Sat, 26 Apr 2025 10:01:07 GMT https://helpforum.sky.com/t5/Broadband/Troubleshooting-the-hub/m-p/4968853#M482549 Vikky 2025-04-26T10:01:07Z Re: Troubleshooting the hub https://helpforum.sky.com/t5/Broadband/Troubleshooting-the-hub/m-p/4968857#M482551 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379607">@Vikky</a>&nbsp;Here is the link that will get you going, and the 2nd so you can look see what it thinks is good to your home.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>Get you trouble shooting out off the way first, the ability to NOT connect is another bridge to cross.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 26 Apr 2025 10:11:01 GMT https://helpforum.sky.com/t5/Broadband/Troubleshooting-the-hub/m-p/4968857#M482551 JimM1 2025-04-26T10:11:01Z