topic Re: Internet connection in Broadband

Internet connection

PaulYates1 — Fri, 25 Apr 2025 15:16:36 GMT

HI You upgraded my Broadband in January but this was just connected to my old router, i was asked by teh engineer where my new router was but then he assumed that the old one was OK. The speeds and connection I was told I would get are the same as before. I feel i should have been sent a new router but this didn't happen. Could you please confirm as i am debating moving to another provider as my TV is constantly buffering and my VPN for work is constantly disconnecting and reconnecting

Re: Internet connection

Highlinder — Fri, 25 Apr 2025 15:19:27 GMT

@PaulYates1 Which router do you have from the picture below.

Re: Internet connection

PaulYates1 — Fri, 25 Apr 2025 15:21:47 GMT

Sky Broadband Hub

Re: Internet connection

Highlinder — Fri, 25 Apr 2025 15:24:41 GMT

@PaulYates1 Did this problem start after you upgraded your broadband or had it started before this?

Re: Internet connection

PaulYates1 — Sat, 26 Apr 2025 09:49:50 GMT

It is worse since we got the new installation

Re: Internet connection

JimM1 — Sat, 26 Apr 2025 09:55:18 GMT

@PaulYates1 Was your upgrade from SKY a Full Fibre to the home as a new and complete installation?

Re: Internet connection

PaulYates1 — Sat, 26 Apr 2025 10:12:57 GMT

i believe so

Re: Internet connection

JimM1 — Sat, 26 Apr 2025 10:44:33 GMT

@PaulYates1 And then when all off this happened, did the Sky Router have to be moved from a different position or area from previous when you were connected to the old telephone line?

Re: Internet connection

PaulYates1 — Sun, 27 Apr 2025 13:49:54 GMT

yeah moved to a different area, but my work PC is closer to it now

Re: Internet connection

JimM1 — Sun, 27 Apr 2025 14:00:19 GMT

@PaulYates1 Are you specifically just looking to get a new router?