topic Re: sky max hub in Broadband

sky max hub

Kaleigh2104 — Sat, 26 Apr 2025 06:32:10 GMT

just recieved my new sky max hub and it wont update on the app . ive tried resetting it holding down button for 30 seconds and also deleted the app and reinstalled it . still saying wi fi is switched off but i have wi fi . the app wont install the hub or coonect to chnage settings . any help please

Re: sky max hub

Chrisee — Sat, 26 Apr 2025 07:24:41 GMT

@Kaleigh2104 you appear to have done everything you can from your end and therefore need Sky's help so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: sky max hub

Addie15 — Sat, 26 Apr 2025 07:54:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kaleigh2104.

Re: sky max hub

peter-marlow+1966 — Sat, 26 Apr 2025 08:30:22 GMT

Have you also tried uninstalling the my sky app and then reinstalling it to see if that is where the problem is ?

Re: sky max hub

peter-marlow+1966 — Sat, 26 Apr 2025 08:32:24 GMT

I had the same issue when i first got my sky max hub in January last year and had to uninstall the my sky app and then reinstall it the and it worked after that