No WiFi

Andy3333 — Sat, 26 Apr 2025 00:48:39 GMT

My WiFi is on and not connecting to my sky box or my other devices. I have tried turning it off and on again.

Re: No WiFi

Daniel0210 — Sat, 26 Apr 2025 04:24:52 GMT

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't come back on by 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

topic Re: No WiFi in Broadband

No WiFi

Re: No WiFi