https://helpforum.sky.com/t5/Broadband/Lost-connected/m-p/4968558#M482461 <P>Hi, i losted the connection. Anyone have anyidea that can help me? I reset the hub and the router. Nothing coming yet. The internet light still off</P> Fri, 25 Apr 2025 19:03:03 GMT Truong 2025-04-25T19:03:03Z https://helpforum.sky.com/t5/Broadband/Lost-connected/m-p/4968558#M482461 <P>Hi, i losted the connection. Anyone have anyidea that can help me? I reset the hub and the router. Nothing coming yet. The internet light still off</P> Fri, 25 Apr 2025 19:03:03 GMT https://helpforum.sky.com/t5/Broadband/Lost-connected/m-p/4968558#M482461 Truong 2025-04-25T19:03:03Z https://helpforum.sky.com/t5/Broadband/Lost-connected/m-p/4968565#M482463 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379391">@Truong</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 25 Apr 2025 19:19:57 GMT https://helpforum.sky.com/t5/Broadband/Lost-connected/m-p/4968565#M482463 caesarome 2025-04-25T19:19:57Z